Privacy Policy

Effective Date: October 15, 2025

This Privacy Policy describes how Turpin Tails Energetics we collect, use, and protect the personal information of our customers and website visitors.

1. Information We Collect

We collect information that helps us provide and improve our services, including:

Your name, email address, phone number, and mailing address
Basic information about your dog (name, breed, age, and hair sample)
Payment details processed securely through third-party payment providers
Any additional information you choose to provide when communicating with us

We do not store or have access to your full credit card details.

2. How We Use Your Information

We use your information to:

Process and fulfill your purchase
Receive and analyze hair follicle samples
Communicate results and updates
Improve our website and services
Respond to inquiries or support requests

We do not sell or share your information with outside companies for marketing purposes.

3. Sharing Information

Your information may be shared only with:

Trusted third-party vendors (such as Wix, Stripe, or PayPal) who help us operate securely
Shipping carriers for sending or receiving hair samples

These partners are given only the information necessary to complete their specific tasks and are required to protect your data.

4. Data Security

We take reasonable precautions to safeguard your personal information. All payment transactions are encrypted and processed through secure gateways. Only authorized personnel have access to your data.

5. Your Rights

You may contact us at any time to:

Request access to your personal information
Ask for corrections or updates
Request that we delete your information (unless required for recordkeeping)

To make a request, please email turpintailsenergetics@gmail.com.

6. Cookies and Tracking

Our website may use cookies to improve user experience and track site traffic. You can disable cookies in your browser settings if desired.

7. Updates to This Policy

We may update this Privacy Policy as our business grows. Updates will be posted here with a new effective date.

8. Contact Us

Turpin Tails Energetics

Mailing address for sample submissions will be provided after purchase
Email: turpintailsenergetics@gmail.com
Phone: (409) 547-4457